Curb

UX/UI Design
Curb is an online on-demand specialized licensed therapy care for people with digital gambling addictions.

 

Duration: 3 months
Role: UX / UI Designer, Researcher
Tools: Figma, Adobe Illustrator, Procreate

solution

This app enables users to search and find a provider efficiently with the feature to compare providers and manage sessions through the site.

Discover

DESIGN CONSIDERATIONS

How might we encourage people with addiction to gambling to successfully book consultations with a specialized provider when too many provider options to choose from leads to user drop-offs.

TYPES OF USERS

For this project, I was tasked with focusing on the patient experience.

DEFINE

USER INTERVIEW GOALS
5 user interviews + 35 survey responses from people with previous experience in search for a mental health provider

  • I want to understand users' motivations and goals when they search for a provider.

  • I want to understand the pain points of users when choosing a provider.

  • I want to understand their experience of attending sessions.

  • I want to understand how to remove any obstacles in their experience during this entire process.

IDENTIFIED THEMES

 

COMPETITIVE ANALYSIS

I looked at competitors who are providing patients with a directory of providers. There were some design features that were working well for most competitors that I saw an opportunity to implement into Curb’s design.

Most competitors had an extensive filtering option in their provider directories

  • Most competitors include insurance or out-of-network information

  • Most competitors had some form of assisting users in narrowing down their provider search

Experience Opportunities

  • Search for providers by map view

  • A consistent consultation booking experience

  • A feature that allows users to compare between interested providers

IDEATE

INITIAL SOLUTIONS (3 MAIN FLOWS)

Referring back to the initial problem statement, I came up with 3 main flows to address the themes provided by the user research. We want to enable users to be able to successfully book consultations by making the process less overwhelming through ‘Questionnaire and Search’, ‘Provider Comparison’, and ‘Account Dashboard’ flows.

VALIDATE

USABILITY TESTING + DESIGN ITERATIONS
The design went through many iterations based on usability testing and feedback.

 
 

UI + STYLE GUIDE

Curb
[continuous learning, everyone is a work in progress]

Reflections

  • Take a look at how user experience can make the questionnaire more engaging

  • Develop ways to improve the experience once a therapist is chosen

  • Consider including an account dashboard tour for first-time users

Next Steps

(Project on pause by the client)